Refund & Cancellation Policy

One2Tech provides high-quality educational resources, digital products, and specialized services. Our offerings fall under the following categories:

• Digital Products: Downloadable templates, automation scripts, and development boilerplates.
• Website Development Services: Tailor-made websites and custom application setups.
• Premium Technical Consultation: Reserved 1-on-1 virtual sessions for system setups.
• Personal Support Sessions: Dedicated assistance for specific macOS/Windows configurations.

1. Digital Products

Due to their immediate, downloadable nature, digital products (including software templates, code bases, and scripts) are generally non-refundable once successfully delivered or accessed. If you encounter file corruption or delivery issues, please contact our support team for a replacement download key.

2. Website Development Services

Custom website development projects follow mutually agreed quotations, milestones, and scope specifications. Payments processed for reached milestones are non-refundable. For projects cancelled mid-development by the client, a partial refund may be considered only for the portion of the work that remains incomplete.

3. Premium Technical Consultation & Support

Consultation bookings and live configuration sessions reserve dedicated expert hours. These sessions may not be refundable once scheduled, accessed, or completed. To avoid slot forfeitures, you may reschedule free of charge up to 12 hours prior to the session.

4. Duplicate Payments & Transaction Failures

In the event of duplicate charges or transactional errors where multiple payments are debited for a single order, the excess amount will be verified and refunded back to your original payment source within 5–7 business days.

5. Delivery Issues & Alternatives

If One2Tech is unable to deliver a purchased service or consultation due to unforeseen events within our control, customers will receive a prompt refund of the affected amount or be provided with an alternative solution/rescheduling coordinate.

6. Submitting Refund Requests

All refund, cancellation, or billing queries must be formally submitted to our support team at support@one2tech.in. To help us process your request, please include your name, transaction details, and order number. Each request is evaluated individually, fairly, and transparently.

7. Compliance & Merchant Info

This policy is aligned with official Indian consumer guidelines and PayU merchant standards: